The latest findings from the Nigeria Customer Service Index (NCSI) have highlighted significant customer service challenges within key sectors of the Nigerian economy. According to the 2024 report, released earlier this week, E-commerce, Power, and Real Estate are the worst-performing sectors in terms of customer service satisfaction. The NCSI 2024[Read More…]
Consumer Education
NMDPRA Seals 19 Illegal LPG Outlets in Delta
By Francis Sadhere Warri The Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA) has shut down 19 illegal Liquefied Petroleum Gas (LPG) and Category D cooking gas outlets in Delta State over the past two weeks. Victor Ohwodiasa, the NMDPRA Coordinator for Delta State, disclosed this to journalists in Warri[Read More…]
BREAKING: NCC Approves 50 Percent Tariff Adjustments By Operators
The Nigerian Communications Commission (NCC), pursuant to its power under Section 108 of the Nigerian Communications Act, 2003 (NCA) to regulate and approve tariff rates and charges by telecommunications operators, will be granting approval for tariff adjustment requests by Network Operators in response to prevailing market conditions. The adjustment, capped[Read More…]
Lagos Pilgrims Arrive Safely at Jordan, Ask To Pray For Nigeria, Middle East
The Lagos State Pilgrims, accompanied by officials from the Lagos State Christian Pilgrims Welfare Board and the Nigeria Christian Pilgrim Commission (NCPC), arrived safely in Amman, Jordan’s capital city. The pilgrims, led by the NCPC Executive Secretary, Bishop Stephen Adegbite, departed from Murtala Mohammed International Airport on Sunday, December 22,[Read More…]
The FCCPC Should Expand Its Office Locations To 774 Local Government Areas – Ekine
Akonte Ekine Founder & Lead Strategist, Absolute PR and Convener, Consumers Value Awards has said that, the Federal Competition and Consumer Protection Commission (FCCPC) should expand its office locations to include local govenment offices across the 774 local governments. Ekine who made this known during Consumers’ Experience Summit/Awards 2024 with[Read More…]
NAFDAC Raids, Closes Warehouse In Okota, Warns Public
The National Agency for Food and Drug Administration and Control (NAFDAC) has uncovered a warehouse in Oke-Afa, Okota, Lagos, filled with unregistered and expired items. A team from the agency acting on intelligence, raided the facility and apprehended the operators who were offloading a 20-foot container filled with unregistered carbonated[Read More…]
FCCPC uncovers substandard sugar in markets, warns consumers
The Federal Competition and Consumer Protection Commission (FCCPC), has uncovered the availability of substandard and unregistered sugar products in markets. A statement issued by Mr Ondaje Ijagwu, the Director, Corporate Affairs of the Commission in Abuja on Wednesday, said the substandard sugar product failed to meet mandatory Vitamin A fortification[Read More…]
Telecom regulators move to strengthen consumer protection
The West African Telecommunications Regulators Assembly has come up with recommendations to harmonise consumer rights and establish standardised complaint-handling procedures across the region’s telecommunications sector. The initiative aims to create a more transparent, reliable, and consumer-friendly environment for millions of telecom users throughout the region. The recommendations were unveiled at[Read More…]
The Writer’s Voice: Letting Thoughts Flow from Within
In an age brimming with information and bustling with noise, the role of a writer has morphed into something far beyond a mere conveyor of words. To truly connect, inspire, and leave a mark, writers must tap into their innermost reflections and give voice to what lies beyond the visible—thoughts,[Read More…]
Where’s the Petroleum Minister in All of This?
As Nigeria grapples with the turbulent waves of rising fuel prices, economic instability, and the ongoing energy crisis, one glaring question keeps surfacing: where is the Petroleum Minister in all of this? In a country where oil is the lifeblood of the economy, the absence of a strong, decisive voice[Read More…]
Consumer TV
FG Revenue Rises 76% to N12.5tn, Fueled by Tax and Oil Gains — Budget Office
The Federal Government’s earnings have increased by 76 percent, rising from N7.1 trillion in 2022 to N12.5 trillion in 2023, due to higher taxes and oil revenues. This information was revealed in the recently released 2025-2027 Medium Term Expenditure Framework and Fiscal Strategy Paper from the Ministry of Budget and[Read More…]