Tag: Beyond the Counter: How LAPO MfB Redefines Customer Service by Investing in People and Planet

Beyond the Counter: How LAPO MfB Redefines Customer Service by Investing in People and Planet

By Godwin Anyebe As the world marks Customer Service Week, the spotlight often falls on speedy responses and friendly help-desk agents. But at LAPO Microfinance Bank (MfB), customer service goes far beyond the counter. It’s built into the very products offered, the partnerships forged, and the commitment to a sustainable[Read More…]