1 You can get your money back from online fraudsters (If you can follow through).
CBN has now mandated all banks to open a fraud desk to handle cases.
The bank will investigate, prosecute and reverse such dubious transactions even though the scammer has withdrawn the money.
2. Say you use UBA and you paid money into your instagram/Facebook seller’s(scammer) Zenith account, you can simply send a mail to frauddesk@zenithbank.com.
Make sure you copy the CBN at cpd@cbn.gov.ng (This puts the banks on their toes).
3. The banks should block such a suspicious account IMMEDIATELY a complaint is received via the fraud desk.
They can receive customer’s STOP-TRANSACTION complaints to block their own account.
You are also advised to visit CBN’s website (www.cbn.gov.ng)for more details on how the proceedure works.
*Note..
You can complain any irregularities perpetuated by your bank or any financial institution directly to the CBN.
www.cpd@cbn.gov.ng
Then fill the form below
